FAQ

Search for the product that you wish to purchase by either using the search bar at the top of the page or by clicking the shop heading at the top of the page.

Once you have found the items that you wish to purchase you can then add this item to your cart and either continue shopping or check out and complete the payment process to complete your order.

No sorry, all orders need to be placed through the website.

Unfortunately not, once the order is confirmed, it is almost impossible to make any amendments or cancellations. We try to have a very fast processing procedure to fulfil our delivery times.

As per your right of withdrawal, you may return the items back to our warehouse for a full refund (minus return postage).

Once you have completed your transaction, an order confirmation email will be sent to the email you provided.

If you haven't received an order confirmation email, please contact our customer service, where someone will be able to assist you.

After you have placed your order, you will receive the following E-mail messages:

Order confirmation: This confirms we have received your requested order. You should receive this confirmation within minutes of placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, we will contact you and provide you a refund for the incomplete/cancelled order.

Shipping confirmation: This is sent once your order has been dispatched from our warehouse. Your will receive a tracking number(s) that will enable you to follow your order from our warehouse to your destination.

Alternatively, you can always track your item by clicking here.

In the promo code section at the checkout, enter your promotion code exactly as it appears.

Be sure to avoid extra spaces before or after the promotion code, which sometimes happens if you copy and paste it from an email or other electronic communication.

Click on 'Apply' and you will see a message that your promotion code has been entered.

All orders placed Mon-Fri before 2pm are shipped the same day for next working day delivery. Orders placed after 2pm are shipped the next working day.

You will receive a shipping confirmation via email with a tracking number which you can enter into this page to track the current status of your order.

All orders are dispatched from our warehouse in Sunbury on Thames, Middlesex.

We currently only ship within the UK and Ireland.

Yes you can enter an alternative delivery address at checkout.

In the unlikely event that you receive an item that is faulty upon delivery, you have 30 days from the date of purchase to contact us, where a member of our team shall advise you upon the correct procedure.

If you notify us outside of the 30 day period then you shall need to file a warranty claim on our warranty page 

If you are not able to receive your parcel, the courier will leave a card to notify you that delivery was attempted, usually a 2nd delivery will occur the following day.

On the morning of delivery you will receive a email and/or text message from the courier with your 1hr delivery window, by following the links in the is message you can re-arrange delivery for a time which is more convenient for yourself, deliver to a neighbour or collect from a local collection point

If you have accidentally been sent an incorrect item, we ask that you contact us and a member of our team will get back to you regarding sending the correct item out and returning the incorrect item.

If your order has not arrived, please first check the status of the delivery by going to the order tracking page, if required you can then contact us, where a member of our team shall advise you

At the current time, all orders are processed for next working day delivery,

On the morning of delivery you will receive a email and/or text message from the courier with your 1hr delivery window, by following the links in the is message you can re-arrange delivery for a time which is more convenient for yourself, deliver to a neighbour or collect from a local collection point.

We accept payment of orders by credit card or debit card, including Visa, MasterCard, Maestro, Visa Electron and American Express. You may also make payment by PayPal.

Payment is taken straight away

The Caribee UK Online shop is PCI compliant and uses Payment Data Encryption.

For further information please see our ‘100% secure payment’ page

All card transactions on this Website are processed by  “ Shopify Payments ”, a secure online gateway that will be responsible for holding and automated handling in a secure environment of the information relating to your payment details.

Please note that we may, at any time and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk.

All payments processed by ‘Shopify Payments’ are monitored and occasionally are flagged as fraud and cause your credit card to be declined. For further information please contact us.

You have 30 days to return any items from your order for a full refund apart from any shipping costs.

All items must be in their original condition, unused, with packaging and labels attached.

If you would like to exchange an item you will need to return the item and place a new order. 

Your return will be refunded when it's been received and processed at our warehouse.

Once we have received your returned item(s) at our warehouse they will be processed and a refund will be issued to you. 

Once a refund has been accepted, please allow 3-5 working days to receive your refund. However usually it is quicker than this.

If you are returning an item due to a fault, then please contact us and we shall provide you with more information on whether we shall arrange a collection or the best course of action for your problem.

If you are returning an unwanted item, then you will need to cover the cost of return shipping.

If you are returning an item due to a fault, then please contact us and we shall provide you with more information.

If you have accidentally been sent an incorrect item, we ask that you contact us and a member of our team will get back to you regarding sending the correct item out and returning the incorrect item.

In the unlikely event that you receive an item that is faulty upon delivery, you have 30 days from the date of purchase to contact us, where a member of our team shall advise you upon the correct procedure.

If you notify us outside of the 30 day period then you shall need to file a warranty claim on our warranty page 

All Caribee bags come with a 3 Year guarantee from the date of purchase against defects in workmanship and materials. Please see our Warranty page for further information.

We will always repair your product as the first option, but sometimes repair is not possible, so your Caribee item must be replaced. The warranty states that your product will be repaired or replaced at our discretion. If we deem your claim to be not covered by the warranty agreement we will let you know and return the item to you.

Once an item is listed as out of stock we cannot guarantee that we will receive more stock in of a particular item. Please check back from time to time to check availability or alternatively contact us, where a member of our team will be able to assist you.

The images on all products are taken from the actual item and are updated to reflect any changes that may occur from season to season.

Please see our Carry on sizes page to view and shop which airlines currently accept which size bags as carry-on luggage. 

Please go to the create account page and complete the form.

Please go to the login page and click 'Forgot my password'.

Please go to the login page and click 'Forgot my password'. 

This will then allow you to create a new passsword.

Please follow this link to go to your account page where you can change your name, deleivery address and phone number.

You can either email us on info@caribee.uk or call our customer service number on 01932 918240 

Please visit our Stockists page for a list of retailers currently stocking Caribee bags.

Yes we do!

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